Donation Cancellation & Refund Policy

Effective Date: 01 September 2026
Last Updated: 01 September 2026

1. General Policy

  • All donations remitted to the Trust via vedapatasala.org are voluntary charitable contributions.
  • Because donations are deployed towards the continuous boarding, education, food, and welfare of students as well as institutional operations, cancellations or refunds of successfully processed donations are generally not permitted.
  • The Trust nevertheless recognizes that technical malfunctions or inadvertent duplicate debits can occur. Such genuine instances will be reviewed as detailed below.

2. Eligible Circumstances for Refund

A refund request may be considered exclusively in the following cases:

  • Duplicate Deductions: Your bank account, card, or UPI was debited multiple times for a single intended donation.
  • Technical Error / Incorrect Amount: An unintended amount was processed due to a technical glitch or typographical mistake (e.g., entering ₹50,000 instead of ₹5,000).
  • Debit Without Confirmation: Funds were debited from your account, but the transaction failed on the system and no receipt was issued.

Note: Change of mind, personal financial reconsiderations, or retrospective disinterest in a charitable project do not constitute valid grounds for a refund.

3. Submission Timeline and Procedure

  • Window for Requests: Refund requests must be submitted within 15 calendar days from the date of the transaction. Requests received after this window cannot be accommodated due to accounting closures.
  • Email Address: Send your request to ghanapati@gmail.com with the subject line: “Refund Request – [Donor Name] – [Transaction ID]”.
  • Required Details:
    1. Full Name of Donor
    2. Registered Mobile Number and Email ID
    3. Date and Exact Amount of the Transaction
    4. Payment Gateway Order ID / Transaction Reference / Bank UTR Number
    5. Bank debit proof or screenshot showing the deduction
    6. Detailed explanation of the error or technical issue

4. Verification and Timelines

  • Review: The Trust will cross-verify transaction records with our payment gateway partners (SBI MOPS, Razorpay, CCAvenue, etc.) and banks.
  • Processing Timeline: Once verified and approved, refunds are initiated within 5 to 7 business days.
  • Settlement Timeline: The funds will be credited back strictly to the original source instrument (bank account, card, or UPI). The actual reflection of credit depends on banking cycles, typically requiring 5 to 10 working days.
  • No Cash Refunds: Refunds are never issued in cash, demand drafts, or transfers to alternative accounts.

5. Tax Certificates on Refunded Transactions

If an 80G tax receipt has been generated prior to a refund request being approved:

  • The original receipt shall become null and void.
  • The donor must not utilize the canceled certificate for tax deductions in their annual filings.

6. Contact for Refund Inquiries

  • Sri Sankara Gurukula Veda Patasala
  • Address: 18-261, Mallikarjuna Nagar, Malkajgiri, Hyderabad – 500047, Telangana, India
  • Email: ghanapati@gmail.com